Paazl incident

DPD : Slow API response

Resolved after 2 days 2 hours, affecting DPD Shipping Labels, on January 24, 2023.

resolved Jan 26, 2023, 04:19 PM UTC

DPD has contacted us that the connection has improved and our monitoring shows that timeouts have decreased.

Started
Jan 24, 2023, 01:33 PM UTC
Resolved
Jan 26, 2023, 04:19 PM UTC
Duration
2d 2h
Detected by Pingoru
Jan 24, 2023, 01:33 PM UTC

Affected components

DPD Shipping Labels

Update timeline

  1. identified Jan 24, 2023, 01:33 PM UTC

    Our monitoring is showing a increased response times for the DPD Meta API. Therefore, you may notice 'read timed out' errors when generating DPD labels.

  2. resolved Jan 26, 2023, 04:19 PM UTC

    DPD has contacted us that the connection has improved and our monitoring shows that timeouts have decreased.

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