Resolved after 3 hours 23 minutes, affecting Paazl Checkout Widget and Paazl Live Webservice and 1 more, on November 24, 2023.
At around 09:55, we noticed the first signs of a degraded performance. Within 15 minutes, at 10:10, we managed to determine the root cause being related to the allocation of traffic per instance. We were able to implement a fix that was fully operational at 10:25. Immediately after the fix, the stability of our platform was restored with response times quickly returning to normal levels.
Affected components
Update timeline
- investigating Nov 24, 2023, 09:25 AM UTC
We are currently investigating an issue regarding the visibility of shipping options. We are looking into the matter with the highest priority.
- monitoring Nov 24, 2023, 09:48 AM UTC
We've implemented a fix and we will keep monitoring the situation
- resolved Nov 24, 2023, 12:49 PM UTC
The incident has been resolved and our performance is back to normal.
- postmortem Dec 01, 2023, 01:22 PM UTC
At around 09:55, we noticed the first signs of a degraded performance. Within 15 minutes, at 10:10, we managed to determine the root cause being related to the allocation of traffic per instance. We were able to implement a fix that was fully operational at 10:25. Immediately after the fix, the stability of our platform was restored with response times quickly returning to normal levels.
Your product runs on more than Paazl
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services