Resolved after 3 hours 18 minutes, affecting Paazl Live Web Application and Paazl Perfect, on May 16, 2024.
The issue has been resolved around 15:35. There was a temporary impact on the order overview which caused orders not to be shown properly. The orders were known to our software and pre-registrations were send properly. We will be monitoring this situation.
Affected components
Update timeline
- identified May 16, 2024, 01:34 PM UTC
We have noticed that an issue with the connection between some of our servers. We have contacted our provider and are looking into the issue. This impacts the performance of our email notification, order overview and some of our pre-registration towards carriers.
- monitoring May 16, 2024, 02:39 PM UTC
The issue has been resolved around 15:35. There was a temporary impact on the order overview which caused orders not to be shown properly. The orders were known to our software and pre-registrations were send properly. We will be monitoring this situation.
- resolved May 16, 2024, 04:53 PM UTC
This incident has been resolved.
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