Oxahost Outage History

Type: Incident Duration: 4 hours and 23 minutes Affected Components: DC2: Mannouba-Tunisia Dec 19, 11:21:16 GMT+0 - Resolved - The incident is now fully resolved. Following the implemented fix, we have completed more than 3-hour observation window with no further performance degradation or service interruptions. System metrics have returned to baseline, and all services are operating normally. Dec 19, 06:58:29 GMT+0 - Investigating - We are currently experiencing intermittent connectivity issues within our **DC2 Data Center** affecting services routed through **Ooredoo**. Dec 19, 07:58:55 GMT+0 - Monitoring - Operator "Ooredoo" has implemented a fix and services are back to normal, we are currently monitoring the result.

Type: Maintenance Duration: 4 days Affected Components: Oxahost Website, Oxahost Partners Platform & Reseller API, Oxahost Hotline & Support, , , Domains API & Billing, Oxahost Systems → Domains → Dec 2, 02:00:00 GMT+0 - Identified - We are currently performing a mega update affecting the client area. All other services remain fully operational. Our team is working to restore access as quickly as possible. Thank you for your understanding. Dec 2, 14:00:00 GMT+0 - Identified - Our systems have been successfully updated. Thank you for your patience. You can now use our support ticketing system without any issues. We’re continuously working to enhance our services and provide you with an even better experience. If you encounter any problems or notice any misconfigurations, please don’t hesitate to contact our support team. Dec 6, 02:00:00 GMT+0 - Completed - Maintenance has completed successfully.

Type: Incident Duration: 7 hours and 55 minutes Affected Components: Virtual Private Servers Jun 5, 11:10:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 5, 05:14:44 GMT+0 - Investigating - We are observing degraded performance on the COMPUTE10 VPS node. Affected virtual machines may experience higher CPU load, slower I/O, or intermittent time-outs. Our engineering team is actively running diagnostics to identify the root cause and mitigate the impact. No other compute nodes are affected at this time. We will provide an update soon if we have new information. Thank you for your patience and understanding. Jun 5, 13:10:00 GMT+0 - Resolved - This incident has been resolved.

Type: Maintenance Duration: 4 hours Affected Components: Oxahost Website, Oxahost Hotline & Support, Oxahost Partners Platform & Reseller API May 1, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Apr 30, 23:00:00 GMT+0 - Identified - **Scheduled Maintenance Notice** We will be performing important system upgrades, which will temporarily make the Client Area unavailable for approximately 4 hours. During this period, you will not be able to submit tickets online. If you require assistance, please reach out via phone or live chat. Websites, servers, and domains will remain unaffected. We appreciate your understanding and will do our best to minimize the downtime. Thank you for your cooperation.

Type: Incident Duration: 12 hours and 1 minute Affected Components: DC1: Ben Arous-Tunisia Dec 20, 00:00:00 GMT+0 - Monitoring - Switch loop detected. We replaced hardware and resolved the issue. Now we intensively monitor for 8 hours. We're sorry for any inconvenience. Dec 19, 21:35:48 GMT+0 - Investigating - We are currently investigating this incident. Dec 20, 09:37:03 GMT+0 - Resolved - No downtime observed. Since more than 8 hours. Incident closed.

Type: Incident Duration: 6 hours and 3 minutes Affected Components: Virtual Private Servers, DC2: Mannouba-Tunisia Aug 10, 15:08:53 GMT+0 - Resolved - After closely monitoring the services for a period of 5 hours, we are pleased to confirm that the system is stable with no further issues detected. We are confident that the situation has been fully resolved, and we are closing this incident. Should any concerns arise, please don't hesitate to reach out to our support team. Thank you for your patience and understanding. Aug 10, 09:06:00 GMT+0 - Investigating - We are currently investigating this incident. Aug 10, 09:49:00 GMT+0 - Monitoring - We identified a hardware failure within the hypervisor, which has since been replaced by our data center engineers. All services are now fully operational, and we are actively monitoring the situation to ensure continued stability.