Performance Degradation on CP9.TN.OXA.HOST cPanel Hosting Server

Update timeline

1. investigating Mar 23, 2024, 02:08 AM UTC

   We are currently experiencing performance degradation on the [CP9.TN.OXA.HOST](http://CP9.TN.OXA.HOST) cPanel hosting server for shared hosting services. **Impact** * Users may experience slow loading times and delays in accessing their websites and cPanel. * This may affect the overall user experience for our shared hosting customers. **Next Steps** 1. Identify the root cause of the performance degradation. 2. Implement necessary fixes to restore normal server performance. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue promptly..

2. identified Mar 23, 2024, 02:43 AM UTC

   The performance degradation issue on the [CP9.TN.OXA.HOST](http://CP9.TN.OXA.HOST) cPanel hosting server has been resolved. The server is now under monitoring to ensure stability. **Next Steps** 1. Continue monitoring the server to ensure that the performance remains stable. 2. Conduct a post-incident review to identify the root cause and implement preventive measures..

3. resolved Mar 23, 2024, 03:08 AM UTC

   The performance degradation issue on the [CP9.TN.OXA.HOST](http://CP9.TN.OXA.HOST) cPanel hosting server has been resolved, and the server is now stable. **Root Cause** The issue was identified as being caused by a full backup, which affected the server performance. **Resolution** Backup settings will be adapted to prevent similar incidents in the future and ensure that server performance is not impacted..