Oxahost Outage History

The disruption was traced back to a **network hardware issue**, specifically an intermittent failure on a top-of-rack switch uplink. While redundant secondary paths prevented a total blackout, a subset of servers experienced brief packet loss and latency spikes. On-site network engineers quickly isolated the faulty hardware and are actively deploying a replacement component to restore full, seamless operational stability.

Following rigorous efforts by our engineering team, we determined that restoring the crashed MySQL 10 instance to its previous state was not technically feasible. To ensure platform stability, we executed our DRP and successfully restored our system utilizing yesterday's backup. We recognize the severity of this outage for our customers. In accordance with our SLA commitments, we are offering one free month of service to all impacted accounts. Please contact our Support department directly to initiate your SLA credit request before next 14 days.

Power has been fully restored at the Tunis Datacenter, and all services are back online. We sincerely apologize for any inconvenience caused.

Following 24 hours of continuous monitoring confirming full network stability, this incident is now officially closed. A comprehensive incident report will be published on our blog within the next 48 hours. This post will detail the root cause of the upstream operator outage and outline the technical measures we are implementing to prevent this type of issue in the future. Thank you for your patience.

This incident has been resolved.

Type: Incident Duration: 4 hours and 23 minutes Affected Components: DC2: Mannouba-Tunisia Dec 19, 11:21:16 GMT+0 - Resolved - The incident is now fully resolved. Following the implemented fix, we have completed more than 3-hour observation window with no further performance degradation or service interruptions. System metrics have returned to baseline, and all services are operating normally. Dec 19, 06:58:29 GMT+0 - Investigating - We are currently experiencing intermittent connectivity issues within our **DC2 Data Center** affecting services routed through **Ooredoo**. Dec 19, 07:58:55 GMT+0 - Monitoring - Operator "Ooredoo" has implemented a fix and services are back to normal, we are currently monitoring the result.

Type: Maintenance Duration: 4 days Affected Components: Oxahost Website, Oxahost Partners Platform & Reseller API, Oxahost Hotline & Support, , , Domains API & Billing, Oxahost Systems → Domains → Dec 2, 02:00:00 GMT+0 - Identified - We are currently performing a mega update affecting the client area. All other services remain fully operational. Our team is working to restore access as quickly as possible. Thank you for your understanding. Dec 2, 14:00:00 GMT+0 - Identified - Our systems have been successfully updated. Thank you for your patience. You can now use our support ticketing system without any issues. We’re continuously working to enhance our services and provide you with an even better experience. If you encounter any problems or notice any misconfigurations, please don’t hesitate to contact our support team. Dec 6, 02:00:00 GMT+0 - Completed - Maintenance has completed successfully.

Type: Incident Duration: 7 hours and 55 minutes Affected Components: Virtual Private Servers Jun 5, 11:10:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 5, 05:14:44 GMT+0 - Investigating - We are observing degraded performance on the COMPUTE10 VPS node. Affected virtual machines may experience higher CPU load, slower I/O, or intermittent time-outs. Our engineering team is actively running diagnostics to identify the root cause and mitigate the impact. No other compute nodes are affected at this time. We will provide an update soon if we have new information. Thank you for your patience and understanding. Jun 5, 13:10:00 GMT+0 - Resolved - This incident has been resolved.

Type: Maintenance Duration: 4 hours Affected Components: Oxahost Website, Oxahost Hotline & Support, Oxahost Partners Platform & Reseller API May 1, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Apr 30, 23:00:00 GMT+0 - Identified - **Scheduled Maintenance Notice** We will be performing important system upgrades, which will temporarily make the Client Area unavailable for approximately 4 hours. During this period, you will not be able to submit tickets online. If you require assistance, please reach out via phone or live chat. Websites, servers, and domains will remain unaffected. We appreciate your understanding and will do our best to minimize the downtime. Thank you for your cooperation.

Type: Incident Duration: 12 hours and 1 minute Affected Components: DC1: Ben Arous-Tunisia Dec 20, 00:00:00 GMT+0 - Monitoring - Switch loop detected. We replaced hardware and resolved the issue. Now we intensively monitor for 8 hours. We're sorry for any inconvenience. Dec 19, 21:35:48 GMT+0 - Investigating - We are currently investigating this incident. Dec 20, 09:37:03 GMT+0 - Resolved - No downtime observed. Since more than 8 hours. Incident closed.