OwnerRez incident

Some users are experiencing issue processing Stripe payments

Major Resolved View vendor source →

OwnerRez experienced a major incident on July 1, 2026, lasting 7h 3m. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2026, 03:48 PM UTC
Resolved
Jul 01, 2026, 10:52 PM UTC
Duration
7h 3m
Detected by Pingoru
Jul 01, 2026, 03:48 PM UTC

Update timeline

  1. investigating Jul 01, 2026, 03:48 PM UTC

    Some people are experiencing problems with our service right now around processing Stripe, and potentially other payment methods that involve fees, with the error "A expense vendor setting does not exist for this key." We're so sorry about that. Please standby for further updates, and we'll be in touch as soon as we know more.

  2. investigating Jul 01, 2026, 04:28 PM UTC

    We've fixed the core issue. Please try any failures again, and reach out to support if you continue to have any issues.

  3. resolved Jul 01, 2026, 10:52 PM UTC

    We've now resolved the incident. Thanks for your patience.