OwnerRez incident

Booking.com cards are being rejected for missing phone number

Major Resolved View vendor source →

OwnerRez experienced a major incident on September 29, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 29, 2026, 12:00 AM UTC
Resolved
Sep 29, 2026, 12:00 AM UTC
Duration
—
Detected by Pingoru
Sep 29, 2026, 12:00 AM UTC

Update timeline

  1. investigating Oct 01, 2026, 05:39 PM UTC

    Booking.com stopped sending guest phone numbers on September 29. OwnerRez requires a phone number to save a card, so Booking.com cards are being rejected with "Missing card info: Phone Number". Fix is in progress.

  2. investigating Oct 01, 2026, 07:33 PM UTC

    The fix is deployed. OwnerRez no longer requires a phone number to save a Booking.com card, so new bookings are coming through with the card attached instead of being rejected with "Missing card info: Phone Number". We're monitoring new bookings to confirm. Bookings rejected between September 29 and the fix won't recover on their own — contact support for any other help.

  3. resolved Oct 02, 2026, 03:54 PM UTC

    We've now resolved the incident. Thanks for your patience.