Own Data Outage History

This incident has been resolved.

Type: Incident Duration: 8 hours and 3 minutes Affected Components: Archive Jun 21, 08:45:00 GMT+0 - Investigating - We are currently investigating this incident. Customers may experience high latency while using Archive on Azure CA4 Jun 21, 11:04:00 GMT+0 - Investigating - We're currently experiencing an issue affecting the Archive service. Customers may be unable to search archived data, and the UI for accessing and managing archive policies is unavailable. We are continuing to work on a fix for this incident Jun 21, 16:25:39 GMT+0 - Monitoring - The incident has been resolved. We are closely monitoring the service to verify its full recovery. Jun 21, 16:47:44 GMT+0 - Resolved - This incident has been resolved.

Type: Maintenance Duration: 3 hours Affected Components: Data Mask & Seed, Backup & Recover, Data Mask & Seed, Data Mask & Seed, Backup & Recover, Salesforce Discover, Salesforce Discover, Backup & Recover, Data Mask & Seed, Backup & Recover, Salesforce Discover Jun 10, 15:17:25 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Jun 15, 07:30:01 GMT+0 - Identified - Maintenance is now in progress Jun 15, 10:30:00 GMT+0 - Completed - Maintenance has completed successfully

Type: Maintenance Duration: 3 hours Affected Components: Backup & Recover, Salesforce Discover, Data Mask & Seed, Salesforce Discover, Backup & Recover, Data Mask & Seed Jun 10, 09:30:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Jun 10, 09:30:01 GMT+0 - Identified - Maintenance is now in progress Jun 10, 12:30:00 GMT+0 - Completed - Maintenance has completed successfully

Type: Maintenance Duration: 2 hours Affected Components: Archive, Archive May 18, 13:00:01 GMT+0 - Identified - Maintenance is now in progress May 18, 15:00:00 GMT+0 - Completed - Maintenance has completed successfully May 18, 13:00:00 GMT+0 - Identified -

Type: Maintenance Duration: 2 hours and 30 minutes Affected Components: Archive, Archive May 11, 13:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. May 11, 13:00:01 GMT+0 - Identified - Maintenance is now in progress May 11, 15:00:00 GMT+0 - Completed - Maintenance has completed successfully

Type: Incident Duration: 5 hours and 5 minutes Affected Components: Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover Apr 1, 13:39:36 GMT+0 - Identified - We have identified the cause and are working on a resolution. We anticipate a resolution within the next hour. Apr 1, 13:55:23 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 1, 15:04:50 GMT+0 - Resolved - This incident has been resolved. Apr 1, 10:00:00 GMT+0 - Investigating - We are currently investigating this incident.

Type: Incident Duration: 6 hours and 58 minutes Affected Components: Backup & Recover, Backup & Recover, , Backup & Recover, Backup & Recover, Backup & Recover, Backup & Recover, APP1 → Feb 17, 03:11:00 GMT+0 - Monitoring - Own Recover backups are currently affected by a widespread Salesforce service disruption that may result in login failures and intermittent service unavailability. The issue is primarily impacting backup services in US Regions. Technical teams are actively investigating the root cause and implementing remediation measures, with more details available via Salesforce Incident 20003707\. Feb 17, 10:08:44 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 1 hour and 45 minutes Affected Components: Archive Jan 28, 09:19:00 GMT+0 - Identified - We working on a fix. Jan 28, 11:03:49 GMT+0 - Resolved - This incident has been resolved.