Own Data incident

Product UI degradation

Minor Resolved

Own Data experienced a minor incident on August 4, 2026 affecting HIPAA4 (Backup & Recover) and HIPAA4 (Archive) and 1 more component, lasting 6h 13m. The incident has been resolved; the full update timeline is below.

Started
Aug 04, 2026, 05:30 AM UTC
Resolved
Aug 04, 2026, 11:43 AM UTC
Duration
6h 13m
Detected by Pingoru
Aug 04, 2026, 05:30 AM UTC

Affected components

HIPAA4 (Backup & Recover)HIPAA4 (Archive)HIPAA4 (Data Mask & Seed)CA4 (Backup & Recover)CA4 (Archive)CA4 (Data Mask & Seed)EMEA4 (Backup & Recover)EMEA4 (Archive)EMEA4 (Data Mask & Seed)

Update timeline

  1. investigating Aug 04, 2026, 05:30 AM UTC

    Customers may currently experience disruptions to the user interface of our products. Backups, scheduled jobs, and API traffic are not impacted and continue to operate normally. We are actively working to restore the UI to full service and will provide updates as the situation progresses.

  2. investigating Aug 04, 2026, 07:38 AM UTC

    We are currently investigating this incident.

  3. monitoring Aug 04, 2026, 08:00 AM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Aug 04, 2026, 11:43 AM UTC

    This incident has been resolved.