Owens CC incident

Call Centers not responding

Resolved after 3 hours 41 minutes, affecting Phone System, on March 22, 2022.

monitoring Mar 22, 2022, 01:39 PM UTC

Our call centers are back up. We will monitor the situation over the next few hours.

Started
Mar 22, 2022, 12:50 PM UTC
Resolved
Mar 22, 2022, 04:31 PM UTC
Duration
3h 41m
Detected by Pingoru
Mar 22, 2022, 12:50 PM UTC

Affected components

Phone System

Update timeline

  1. investigating Mar 22, 2022, 12:50 PM UTC

    Currently our call centers are not able to receive calls. We are investigating the cause.

  2. identified Mar 22, 2022, 01:18 PM UTC

    We are working with our vendor to bring our call centers back up.

  3. monitoring Mar 22, 2022, 01:39 PM UTC

    Our call centers are back up. We will monitor the situation over the next few hours.

  4. resolved Mar 22, 2022, 04:31 PM UTC

    At this time we feel the issue is resolved.

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