Outsystems incident
Incident affecting Personal Editions on ODC in several regions
Outsystems experienced a major incident on July 20, 2026 affecting Customer Apps & Data, lasting 5h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 20, 2026, 11:46 AM UTC
We are aware of an issue affecting Personal Environments in at least three different regions (US East (Ohio), Asia Pacific (Singapore) and Europe (Ireland). Customers may experience their environments to go into hibernation and unnability to waking them up. Our team is currently investigating its cause. We will provide an update as soon as more details are available.
- identified Jul 20, 2026, 03:41 PM UTC
The issue has been identified. There is a bug in the synchronization between internal systems that operate the wake-up process. We are now working on correcting this to allow Personal Editions to be woken up successfully.
- resolved Jul 20, 2026, 05:37 PM UTC
This incident has been resolved. ODC Personal Editions are now operating normally. If you have not yet done so, please access your Personal Edition by clicking "Wake Up" in the ODC Portal. If you experience any issues, our support team is available to assist. Thank you for your patience.