Incident affecting ODC applications in the DEV stage

Update timeline

1. investigating Jun 22, 2026, 11:37 AM UTC

   We are currently investigating an issue affecting ODC users in the US East (N. Virginia) region. Users are experiencing issues accessing applications in the DEV stage and may encounter an "Upstream Request Timeout" error. Our team is actively working to resolve the issue, and we will provide updates as more information becomes available.

2. monitoring Jun 22, 2026, 12:22 PM UTC

   We have applied a solution and are currently monitoring the situation to ensure a full recovery. ODC users in the US East (N. Virginia) region who were blocked from accessing applications in the DEV stage and encountering "Upstream Request Timeout" errors should see services returning to normal.

3. resolved Jun 22, 2026, 12:42 PM UTC

   We are pleased to confirm that the incident has been resolved, and all services are now operating as expected. ODC users in the US East (N. Virginia) region should no longer experience issues accessing applications in the DEV stage or encounter "Upstream Request Timeout" errors.

4. postmortem Jun 22, 2026, 02:45 PM UTC

   On June 22nd, an incident affected ODC users in the US East \(N. Virginia\) region. Users were unable to access any applications in the Development stage, receiving an "Upstream Request Timeout" error. Production and Test stages, as well as all other regions, were unaffected. The incident was caused by a platform configuration change that prevented the component responsible for starting idle Development-stage applications on demand from functioning. As a result, when a request arrived, the application failed to start, causing the connection to time out at the gateway. The issue was resolved by reverting the configuration change. The component fully recovered, app startup resumed, and normal service operation was verified.