Outsystems incident
Incident affecting App promotion / Promote and Portal visibility in multiple regions
Outsystems experienced a major incident on February 7, 2025 affecting South America / São Paulo and Europe / Frankfurt and 1 more component, lasting 2h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 07, 2025, 02:59 PM UTC
We are aware of an issue affecting App promotion / Promote and Portal visibility in multiple regions: This is preventing customers from tenants created after January 30th, from essentially developing applications as they're unable to edit or deploy them. Our team is actively working on a solution and will share updates once we have more details.
- resolved Feb 07, 2025, 05:06 PM UTC
The incident has been resolved, the affected customers will now be able to publish and access the deployed assets in Portal. This incident has been resolved and is now operating as expected.
- postmortem Feb 12, 2025, 11:17 AM UTC
On February 6, 2025, at 11:41 UTC, we experienced an issue affecting App promotion / Promote and Portal visibility in multiple regions, preventing customers from tenants created after January 30th, from developing applications as they're unable to edit or deploy them. Normal service was restored at 17:19 UTC. The incident was caused by the implementation of new features in ODC, where changes to an underlying feature on a service introduced some inconsistencies in the Platform Data Model. To prevent new occurrences, the offending changes to the platform data model were reverted, which resolved the issue and enabled the customers to resume their operations.