Incident affecting app access in ODC Portal

Update timeline

1. investigating Mar 04, 2026, 09:09 AM UTC

   We are investigating an issue where users are experiencing errors when attempting to view application details within the ODC Portal. Specifically, users may encounter error code OS-CFGM-40060 during this process. Due to this behavior, users are unable to view or modify application configurations, which may prevent necessary updates or fixes to their applications. Our team is working to identify the cause and will provide further updates as they become available.

2. identified Mar 04, 2026, 09:39 AM UTC

   We have identified the cause of the issue affecting the viewing of application details. A recent configuration update created a validation mismatch between the ODC Portal and the underlying service. We are now working to revert this change to restore normal functionality. While we apply this fix, users may still encounter error OS-CFGM-40060 when accessing the View App detail page. We will provide further updates as the resolution progresses.

3. resolved Mar 04, 2026, 10:41 AM UTC

   This incident has been fully resolved and application access in ODC Portal is now operating as expected. Thank you for your patience.

4. postmortem Mar 10, 2026, 11:01 AM UTC

   On March 4th, 2026, between 2:39 am and 10:29 am UTC, ODC experienced an incident that prevented users from accessing the App Detail screen and performing app configurations across all stages. The runtime of existing applications was not affected by this issue. The root cause was a subscription validation misalignment between internal APIs and ODC Portal, which resulted in errors for customers without the ODC Sentry add-on. To prevent future occurrences, we are updating ODC Portal to verify subscription status in alignment with these APIs and improving UI error handling to ensure failures like this do not obstruct the overall page experience.