Outsystems incident
Incident affecting Personal Environments for O11 and ODC
Outsystems is currently experiencing a major incident affecting Customer Apps & Data and Platform and Portal, which began 15h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- identified May 08, 2026, 11:56 AM UTC
We are currently investigating an issue affecting O11 Personal Environments and ODC in the N. Virginia region. Customers may experience a variety of symptoms, most notably service unavailability for O11 and login/publishing issues for ODC. The cause has been identified to an issue in the AWS datacenter. We will provide an update as soon as more details are available.
- monitoring May 08, 2026, 04:30 PM UTC
We can now confirm that impact should only be perceived on O11 Personal Environments. AWS was able to identify that the issue was caused by a thermal event. Recovery might take several hours. We will continue to investigate this issue and closely monitoring the developments on the AWS investigations.
- monitoring May 08, 2026, 11:19 PM UTC
We have identified the root cause of the issue as a hardware failure within the AWS US East (N. Virginia) datacenter. We are actively deploying mitigations and closely monitoring AWS's recovery progress, which is expected to take several hours. Users may continue to experience symptoms while these fixes are being fully implemented.