Outsystems experienced a major incident on July 3, 2025 affecting US East / Virginia and South America / São Paulo and 1 more component, lasting 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 03, 2025, 08:53 PM UTC
We are currently investigating an issue impacting the availability of Mentor features for users across all regions. Users may be unable to access or utilize Mentor functionalities at this time. Our teams are actively working to resolve this. We will continue to provide updates as new information becomes available.
- resolved Jul 03, 2025, 09:26 PM UTC
We are pleased to confirm that the issue impacting Mentor features has been resolved. All services are now operational.
- postmortem Jul 15, 2025, 10:58 AM UTC
Between July 3rd and July 5th, 2025, customers in multiple regions experienced intermittent issues with Mentor features. The disruptions stemmed from a failure during a service deployment that impacted the stability of the underlying infrastructure. While the overall incident duration was approximately 30 hours, customer-facing impact was limited and sporadic, with most functionality remaining available during the affected period. The root cause was a combination of deployment inconsistencies and environment misalignments that surfaced during the release process. Recovery was achieved by deploying a revised and stabilized version of the service. To prevent future occurrences, work is underway to improve deployment validation processes, refine rollback mechanisms, and accelerate the implementation of a multi-region pre-production testing environment to catch region-specific issues earlier in the release cycle.