Outsystems incident
Incident: Error OS-BERT-60409 when using Count in Advanced Query across multiple regions
Outsystems is currently experiencing a minor incident affecting US East / Virginia and Europe / Frankfurt, which began 10 min ago. The vendor's full update timeline is below.
Affected components
Update timeline
- identified May 22, 2026, 02:58 PM UTC
We have identified the cause of an issue affecting the Count parameter in advanced SQL queries. Customers may experience a runtime error (OS-BERT-60409 – Could not calculate the query count) and application crashes when using the Count parameter in advanced SQL queries. Additionally, we strongly recommend avoiding any redeployment or republishing of applications that use Advanced SQL in production until the issue is resolved, to prevent any potential unexpected behavior. Our team is actively working on a solution, and we will provide an update as soon as more details are available.