Outsystems incident

Issue Affecting Applications in US East / Virginia and Europe / Frankfurt

Minor Resolved View vendor source →

Outsystems experienced a minor incident on August 20, 2025 affecting US East / Virginia and Europe / Frankfurt, lasting 2h 4m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2025, 07:39 PM UTC
Resolved
Aug 20, 2025, 09:43 PM UTC
Duration
2h 4m
Detected by Pingoru
Aug 20, 2025, 07:39 PM UTC

Affected components

US East / VirginiaEurope / Frankfurt

Update timeline

  1. investigating Aug 20, 2025, 07:39 PM UTC

    We are aware of an issue affecting applications in the Frankfurt and Virginia regions. Customers may experience timeouts and instability across multiple apps in the DEV stage. Our team is currently investigating its cause. We will provide an update as soon as more details are available.

  2. resolved Aug 20, 2025, 09:43 PM UTC

    This incident has been mitigated and the affected services are now operating as expected. Thank you for your patience

  3. postmortem Aug 26, 2025, 06:47 AM UTC

    On Wednesday, August 20, between 18:09 UTC and 21:58 UTC, some customers experienced intermittent errors in the DEV environment in US East \(Virginia\) and Europe \(Frankfurt\). Support teams identified a configuration issue that reduced service availability. A workaround was shared, and service was fully restored by 21:58 UTC. A permanent fix has since been applied to prevent similar issues in the future.