Outsystems incident
Incident affecting 1-Click-Publish operations
Outsystems experienced a major incident on October 29, 2025 affecting Platform and Portal, lasting 2h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 29, 2025, 11:49 AM UTC
We are aware of an issue affecting 1-Click-Publish. Personal Edition users may experience issues in publishing their apps. Our team is currently investigating its cause. We will provide an update in as soon as more details are available.
- resolved Oct 29, 2025, 02:23 PM UTC
This incident has been fully resolved. OutSystems Support identified that today, between 08:15 UTC and 11:30 UTC, some customers experienced service disruptions. The issue began around 08:15 UTC and recovery was observed by 11:30 UTC. Any remaining errors after that time were related to earlier requests made during the affected period. Our team determined that a system update deployed at 08:19 UTC was the likely cause of the disruption. The update was reverted at 11:41 UTC, after which services stabilised and have since been operating as expected. Thank you for your patience and understanding.
- postmortem Nov 05, 2025, 08:24 AM UTC
On October 29th, at approximately 08:15 AM UTC, we observed a significant drop in service success rate primarily affecting Personal Edition instances. Users may have experienced timeout errors. An immediate investigation traced the issue to a recent deployment. Reverting to the previous version resolved the problem, and all affected environments were restored to a healthy condition.