Outschool Outage History

Outschool is up right now

Outschool had 18 outages in the last 2 years totaling 213h 54m of downtime — averaging 0.7 incidents per month.

There were 18 Outschool outages since August 7, 2024 totaling 213h 54m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.outschool.com

Minor April 13, 2026

Search results out of date

Detected by Pingoru
Apr 13, 2026, 11:07 PM UTC
Resolved
Apr 14, 2026, 02:33 AM UTC
Duration
3h 25m
Timeline · 3 updates
  1. identified Apr 13, 2026, 11:07 PM UTC

    We’re currently investigating an issue with our search system that’s causing stale or outdated results to appear on Outschool. You may notice that new classes, updates, or changes are not reflected in search as expected. Other parts of the site are operating normally. We’ll share another update as soon as we know more.

  2. monitoring Apr 14, 2026, 12:38 AM UTC

    A fix has been implemented and we are monitoring the results. A few things may still be out of date for bit but will eventually catch up.

  3. resolved Apr 14, 2026, 02:33 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 12, 2026

Trouble Viewing Attachments

Detected by Pingoru
Mar 12, 2026, 04:12 PM UTC
Resolved
Mar 12, 2026, 05:51 PM UTC
Duration
1h 38m
Affected: Outschool.com Website
Timeline · 3 updates
  1. investigating Mar 12, 2026, 04:12 PM UTC

    We’re aware that some learners are currently unable to access attachments in their classrooms. Our team is investigating the issue.

  2. identified Mar 12, 2026, 05:14 PM UTC

    We’ve identified the cause of the issue preventing some learners from accessing attachments in their classrooms. Our team is working on implementing a fix.

  3. resolved Mar 12, 2026, 05:51 PM UTC

    The issue preventing some learners from accessing classroom attachments has been resolved. If you continue experiencing problems, please contact support.

Read the full incident report →

Notice February 24, 2026

Hotmail users unable to reply to support, messages marked 'Undeliverable'.

Detected by Pingoru
Feb 24, 2026, 04:29 PM UTC
Resolved
Feb 27, 2026, 08:12 PM UTC
Duration
3d 3h
Affected: Outschool.com Website
Timeline · 2 updates
  1. identified Feb 24, 2026, 04:29 PM UTC

    We are currently experiencing delivery issues with Hotmail email addresses. If you are contacting us from a Hotmail account and receive an “Undeliverable” message, please reach out to Support via the website chat messenger or use an alternate email address.

  2. resolved Feb 27, 2026, 08:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 20, 2026

Class Access

Detected by Pingoru
Feb 20, 2026, 06:09 PM UTC
Resolved
Feb 20, 2026, 06:49 PM UTC
Duration
40m
Affected: Outschool.com Website
Timeline · 4 updates
  1. investigating Feb 20, 2026, 06:09 PM UTC

    We are currently investigating class access issues.

  2. identified Feb 20, 2026, 06:11 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 20, 2026, 06:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 20, 2026, 06:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 9, 2026

Intermittent Customer Support Delays

Detected by Pingoru
Jan 09, 2026, 08:12 PM UTC
Resolved
Jan 09, 2026, 09:28 PM UTC
Duration
1h 16m
Timeline · 2 updates
  1. investigating Jan 09, 2026, 08:12 PM UTC

    We’re currently experiencing intermittent issues and delays due to a third-party vendor, which may affect certain aspects of our Customer Support, including our Help Center and chat feature. Our team is actively monitoring the situation. If you need assistance, please email [email protected], and we’ll follow up as soon as possible.

  2. resolved Jan 09, 2026, 09:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 19, 2025

Intermittent service disruption affecting Zoom

Detected by Pingoru
Nov 19, 2025, 09:06 PM UTC
Resolved
Nov 20, 2025, 04:00 PM UTC
Duration
18h 54m
Affected: Accessing Classes via Zoom
Timeline · 2 updates
  1. investigating Nov 19, 2025, 09:06 PM UTC

    We're seeing an intermittent Zoom issue for some users attempting to join live Outschool classes. We've reached out to Zoom about the issue and are monitoring updates. If your learner missed a class due to this incident, please contact [email protected] for assistance.

  2. resolved Nov 20, 2025, 04:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 19, 2025

Delayed Class Access due to Zoom Incident for some users

Detected by Pingoru
Nov 19, 2025, 03:25 AM UTC
Resolved
Nov 19, 2025, 02:46 PM UTC
Duration
11h 20m
Timeline · 3 updates
  1. identified Nov 19, 2025, 03:25 AM UTC

    Zoom has reported an incident causing delays for some users attempting to join live Outschool classes. Zoom is currently investigating the issue, and we are monitoring updates. If your learner missed a class due to this incident, please contact [email protected] for assistance

  2. monitoring Nov 19, 2025, 12:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 19, 2025, 02:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 18, 2025

Intermittent Service Disruptions website access

Detected by Pingoru
Nov 18, 2025, 01:14 PM UTC
Resolved
Nov 18, 2025, 06:18 PM UTC
Duration
5h 4m
Affected: Outschool.com Website
Timeline · 4 updates
  1. monitoring Nov 18, 2025, 01:14 PM UTC

    We’re aware of intermittent issues and delays due to a third party vendor affecting parts of Outschool, Customer Support, and general website access. Our team is monitoring the situation. Please email [email protected] if you’re having trouble, and we’ll follow up as soon as possible.

  2. monitoring Nov 18, 2025, 01:15 PM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Nov 18, 2025, 01:16 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Nov 18, 2025, 06:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 20, 2025

Intermittent Service Disruptions Affecting Zoom, Intercom, and Website Access

Detected by Pingoru
Oct 20, 2025, 04:37 PM UTC
Resolved
Oct 21, 2025, 12:21 AM UTC
Duration
7h 44m
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 04:37 PM UTC

    We’re aware of intermittent issues and delays due to a third party vendor affecting parts of Outschool, including Zoom, Customer Support, and general website access. Our team is monitoring the situation. Please email [email protected] if you’re having trouble, and we’ll follow up as soon as possible.

  2. resolved Oct 21, 2025, 12:21 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 20, 2025

Monitoring Outschool.com

Detected by Pingoru
Oct 20, 2025, 09:48 AM UTC
Resolved
Oct 20, 2025, 10:50 AM UTC
Duration
1h 1m
Affected: Outschool.com WebsiteSending Messages and Posting in the ClassroomPurchasing & Enrolling in Classes
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 09:48 AM UTC

    Outschool.com is online after a brief period of service issues as a result of a third party vendor. We are monitoring service availability.

  2. resolved Oct 20, 2025, 10:50 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 21, 2025

Issue with Zoom Services

Detected by Pingoru
Aug 21, 2025, 06:24 PM UTC
Resolved
Aug 21, 2025, 08:25 PM UTC
Duration
2h
Affected: Accessing Classes via Zoom
Timeline · 3 updates
  1. identified Aug 21, 2025, 06:24 PM UTC

    Zoom is experiencing issues that may prevent some classes from taking place. Please reach out to [email protected] for assistance with refunds from missed classes.

  2. monitoring Aug 21, 2025, 06:35 PM UTC

    Zoom reports the issue has been resolved - we will continue to monitor. Please contact [email protected] for assistance with refunds from missed classes.

  3. resolved Aug 21, 2025, 08:25 PM UTC

    The Zoom issue has been resolved.

Read the full incident report →

Critical April 16, 2025

Zoom Outage

Detected by Pingoru
Apr 16, 2025, 07:08 PM UTC
Resolved
Apr 16, 2025, 10:54 PM UTC
Duration
3h 46m
Affected: Accessing Classes via Zoom
Timeline · 3 updates
  1. identified Apr 16, 2025, 07:08 PM UTC

    The Zoom API is experiencing an outage, which is disrupting teachers' ability to start classes.

  2. monitoring Apr 16, 2025, 08:45 PM UTC

    Zoom is back online, and classes can be started as normal. We are monitoring the situation for any other issues.

  3. resolved Apr 16, 2025, 10:54 PM UTC

    The earlier Zoom outage has been resolved, and classes are now able to proceed as normal. If you continue to experience any issues, please contact us at [email protected].

Read the full incident report →

Notice March 10, 2025

Delays in Class Search and Class Listing Pages Loading

Detected by Pingoru
Mar 10, 2025, 05:41 PM UTC
Resolved
Mar 10, 2025, 06:50 PM UTC
Duration
1h 9m
Timeline · 4 updates
  1. investigating Mar 10, 2025, 05:41 PM UTC

    We are currently investigating reports of delays occurring for some users when loading search results or class listings pages. We apologize for the inconvenience. Our engineers are working to resolve this issue as soon as possible. We will share updates here as soon as we have them.

  2. identified Mar 10, 2025, 05:56 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 10, 2025, 06:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 10, 2025, 06:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 16, 2025

Teacher Payout Delay and Overpaid Funds

Detected by Pingoru
Feb 16, 2025, 09:38 PM UTC
Resolved
Feb 18, 2025, 09:05 PM UTC
Duration
1d 23h
Timeline · 4 updates
  1. investigating Feb 16, 2025, 09:38 PM UTC

    We are investigating an issue causing a delay in payment for some classes and a separate issue that resulted in overpayment to some teachers. We apologize for the inconvenience. Our engineers are working to resolve this issue as soon as possible. We will share updates here as soon as we have them.

  2. identified Feb 17, 2025, 07:03 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 18, 2025, 01:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 18, 2025, 09:05 PM UTC

    The issue causing a payment delay has been resolved, and payments are now processing as expected. The individual teacher stats page may not reflect this yet, but it will be updated in the future. We appreciate your patience!

Read the full incident report →

Notice September 17, 2024

Outschool.com is down

Detected by Pingoru
Sep 17, 2024, 08:35 PM UTC
Resolved
Sep 17, 2024, 09:29 PM UTC
Duration
53m
Affected: Accessing Classes via ZoomOutschool.com WebsiteSending Messages and Posting in the ClassroomPurchasing & Enrolling in Classes
Timeline · 3 updates
  1. investigating Sep 17, 2024, 08:35 PM UTC

    Multiple pages on Outschool.com are down. Our engineers are working to resolve this issue as soon as possible. We apologize for the inconvenience. If this causes you to miss a class, check with your teacher to try to reschedule; if you cannot, email [email protected] specifying the name of the class you missed, and we can issue a refund.

  2. monitoring Sep 17, 2024, 08:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 17, 2024, 09:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 11, 2024

Upcoming classes not appearing on homepage or schedule

Detected by Pingoru
Aug 11, 2024, 09:44 PM UTC
Resolved
Aug 12, 2024, 07:46 PM UTC
Duration
22h 1m
Timeline · 2 updates
  1. identified Aug 11, 2024, 09:44 PM UTC

    Outschool is aware of, and actively investigating a known issue for a subset of users where upcoming classes may not immediately appear on the homepage or learner schedule. For impacted families, following the below steps will resolve the issue: 1. Clear browser cache and cookies. 2. Ensure you are running the most up to date version of your browser. 3. When accessing the homepage or learner schedule, refresh the page, 2-3 times may be needed in order to see classes appear. Our team is working to resolve the issue as quickly as possible. Please check back here for further updates, or contact [email protected] with any questions or concerns.

  2. resolved Aug 12, 2024, 07:46 PM UTC

    Our team has resolved this issue, and all upcoming classes should now appear on the homepage and learner schedule as expected. Please contact [email protected] with any additional questions or concerns.

Read the full incident report →

Notice August 7, 2024

Slow Loading Search Pages

Detected by Pingoru
Aug 07, 2024, 03:05 PM UTC
Resolved
Aug 07, 2024, 10:21 PM UTC
Duration
7h 15m
Timeline · 3 updates
  1. investigating Aug 07, 2024, 03:05 PM UTC

    We are aware of and currently investigating reports of pages loading slowly. Our team is working to identify and resolve the issue as quickly as possible. Please check back here for further updates.

  2. monitoring Aug 07, 2024, 04:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 07, 2024, 10:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 7, 2024

Outschool Unlimited content temporarily inaccessible

Detected by Pingoru
Aug 07, 2024, 12:20 AM UTC
Resolved
Aug 07, 2024, 02:50 AM UTC
Duration
2h 30m
Timeline · 2 updates
  1. investigating Aug 07, 2024, 12:20 AM UTC

    Outschool is aware of, and actively investigating a known issue with OS Unlimited class content being inaccessible. This issue does not impact any live classes or asynchronous classes on the platform, and is only impacting Outschool Unlimited subscriptions. Please contact [email protected] with any questions or concerns.

  2. resolved Aug 07, 2024, 02:50 AM UTC

    This incident has been resolved.

Read the full incident report →