Outschool Outage History

Outschool is up right now

Outschool had 12 outages in the last 2 years totaling 128h 27m of downtime — averaging 0.5 incidents per month.

There were 12 Outschool outages since October 20, 2025 totaling 128h 27m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.outschool.com

Critical September 30, 2026

Issues purchasing or enrolling in classes

Detected by Pingoru
Sep 30, 2026, 06:39 PM UTC
Resolved
Sep 30, 2026, 07:31 PM UTC
Duration
51m
Affected: Purchasing & Enrolling in Classes
Timeline · 3 updates
  1. investigating Sep 30, 2026, 06:39 PM UTC

    We are aware of an issue preventing some users from purchasing or enrolling in classes on Outschool. Our team is actively working to resolve the issue. Check back for updates.

  2. monitoring Sep 30, 2026, 06:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 30, 2026, 07:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 22, 2026

Zoom Partial Outage

Detected by Pingoru
Jun 22, 2026, 02:41 PM UTC
Resolved
Jun 22, 2026, 03:27 PM UTC
Duration
45m
Affected: Accessing Classes via Zoom
Timeline · 2 updates
  1. monitoring Jun 22, 2026, 02:41 PM UTC

    We are currently experiencing an issue with our third-party video provider, Zoom, that is preventing some Outschool users from joining live classes. This is related to an active Zoom outage affecting customers, including Outschool. Learners and educators may experience difficulty launching or joining Zoom classrooms from Outschool. You can locate Zoom's status updates here: https://www.zoomstatus.com/ Our team is monitoring the situation and will provide updates as we learn more from Zoom. If you are unable to access class due to this issue, please email [email protected] to receive a refund. Thank you for your patience while Zoom works to resolve the issue.

  2. resolved Jun 22, 2026, 03:27 PM UTC

    The issue affecting access to Outschool classrooms has been resolved. If you were impacted by the outage and missed a class or experienced disruptions, please contact us at [email protected]. Our support team will review and issue refunds for impacted classes.

Read the full incident report →

Minor April 13, 2026

Search results out of date

Detected by Pingoru
Apr 13, 2026, 11:07 PM UTC
Resolved
Apr 14, 2026, 02:33 AM UTC
Duration
3h 25m
Timeline · 3 updates
  1. identified Apr 13, 2026, 11:07 PM UTC

    We’re currently investigating an issue with our search system that’s causing stale or outdated results to appear on Outschool. You may notice that new classes, updates, or changes are not reflected in search as expected. Other parts of the site are operating normally. We’ll share another update as soon as we know more.

  2. monitoring Apr 14, 2026, 12:38 AM UTC

    A fix has been implemented and we are monitoring the results. A few things may still be out of date for bit but will eventually catch up.

  3. resolved Apr 14, 2026, 02:33 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 12, 2026

Trouble Viewing Attachments

Detected by Pingoru
Mar 12, 2026, 04:12 PM UTC
Resolved
Mar 12, 2026, 05:51 PM UTC
Duration
1h 38m
Affected: Outschool.com Website
Timeline · 3 updates
  1. investigating Mar 12, 2026, 04:12 PM UTC

    We’re aware that some learners are currently unable to access attachments in their classrooms. Our team is investigating the issue.

  2. identified Mar 12, 2026, 05:14 PM UTC

    We’ve identified the cause of the issue preventing some learners from accessing attachments in their classrooms. Our team is working on implementing a fix.

  3. resolved Mar 12, 2026, 05:51 PM UTC

    The issue preventing some learners from accessing classroom attachments has been resolved. If you continue experiencing problems, please contact support.

Read the full incident report →

Notice February 24, 2026

Hotmail users unable to reply to support, messages marked 'Undeliverable'.

Detected by Pingoru
Feb 24, 2026, 04:29 PM UTC
Resolved
Feb 27, 2026, 08:12 PM UTC
Duration
3d 3h
Affected: Outschool.com Website
Timeline · 2 updates
  1. identified Feb 24, 2026, 04:29 PM UTC

    We are currently experiencing delivery issues with Hotmail email addresses. If you are contacting us from a Hotmail account and receive an “Undeliverable” message, please reach out to Support via the website chat messenger or use an alternate email address.

  2. resolved Feb 27, 2026, 08:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 20, 2026

Class Access

Detected by Pingoru
Feb 20, 2026, 06:09 PM UTC
Resolved
Feb 20, 2026, 06:49 PM UTC
Duration
40m
Affected: Outschool.com Website
Timeline · 4 updates
  1. investigating Feb 20, 2026, 06:09 PM UTC

    We are currently investigating class access issues.

  2. identified Feb 20, 2026, 06:11 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 20, 2026, 06:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 20, 2026, 06:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 9, 2026

Intermittent Customer Support Delays

Detected by Pingoru
Jan 09, 2026, 08:12 PM UTC
Resolved
Jan 09, 2026, 09:28 PM UTC
Duration
1h 16m
Timeline · 2 updates
  1. investigating Jan 09, 2026, 08:12 PM UTC

    We’re currently experiencing intermittent issues and delays due to a third-party vendor, which may affect certain aspects of our Customer Support, including our Help Center and chat feature. Our team is actively monitoring the situation. If you need assistance, please email [email protected], and we’ll follow up as soon as possible.

  2. resolved Jan 09, 2026, 09:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 19, 2025

Intermittent service disruption affecting Zoom

Detected by Pingoru
Nov 19, 2025, 09:06 PM UTC
Resolved
Nov 20, 2025, 04:00 PM UTC
Duration
18h 54m
Affected: Accessing Classes via Zoom
Timeline · 2 updates
  1. investigating Nov 19, 2025, 09:06 PM UTC

    We're seeing an intermittent Zoom issue for some users attempting to join live Outschool classes. We've reached out to Zoom about the issue and are monitoring updates. If your learner missed a class due to this incident, please contact [email protected] for assistance.

  2. resolved Nov 20, 2025, 04:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 19, 2025

Delayed Class Access due to Zoom Incident for some users

Detected by Pingoru
Nov 19, 2025, 03:25 AM UTC
Resolved
Nov 19, 2025, 02:46 PM UTC
Duration
11h 20m
Timeline · 3 updates
  1. identified Nov 19, 2025, 03:25 AM UTC

    Zoom has reported an incident causing delays for some users attempting to join live Outschool classes. Zoom is currently investigating the issue, and we are monitoring updates. If your learner missed a class due to this incident, please contact [email protected] for assistance

  2. monitoring Nov 19, 2025, 12:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 19, 2025, 02:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 18, 2025

Intermittent Service Disruptions website access

Detected by Pingoru
Nov 18, 2025, 01:14 PM UTC
Resolved
Nov 18, 2025, 06:18 PM UTC
Duration
5h 4m
Affected: Outschool.com Website
Timeline · 4 updates
  1. monitoring Nov 18, 2025, 01:14 PM UTC

    We’re aware of intermittent issues and delays due to a third party vendor affecting parts of Outschool, Customer Support, and general website access. Our team is monitoring the situation. Please email [email protected] if you’re having trouble, and we’ll follow up as soon as possible.

  2. monitoring Nov 18, 2025, 01:15 PM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Nov 18, 2025, 01:16 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Nov 18, 2025, 06:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 20, 2025

Intermittent Service Disruptions Affecting Zoom, Intercom, and Website Access

Detected by Pingoru
Oct 20, 2025, 04:37 PM UTC
Resolved
Oct 21, 2025, 12:21 AM UTC
Duration
7h 44m
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 04:37 PM UTC

    We’re aware of intermittent issues and delays due to a third party vendor affecting parts of Outschool, including Zoom, Customer Support, and general website access. Our team is monitoring the situation. Please email [email protected] if you’re having trouble, and we’ll follow up as soon as possible.

  2. resolved Oct 21, 2025, 12:21 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 20, 2025

Monitoring Outschool.com

Detected by Pingoru
Oct 20, 2025, 09:48 AM UTC
Resolved
Oct 20, 2025, 10:50 AM UTC
Duration
1h 1m
Affected: Outschool.com WebsiteSending Messages and Posting in the ClassroomPurchasing & Enrolling in Classes
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 09:48 AM UTC

    Outschool.com is online after a brief period of service issues as a result of a third party vendor. We are monitoring service availability.

  2. resolved Oct 20, 2025, 10:50 AM UTC

    This incident has been resolved.

Read the full incident report →