Resolved after 1 day 18 hours, on May 22, 2017.
We have not detected any new incidents related to this issue, so we believe that the underlying cause has been fixed by PayPal.
Update timeline
- investigating May 22, 2017, 04:50 AM UTC
We are currently investigating an increase in issues reported with subscribing to OctaneVR via PayPal. These issues seem to be occurring only during initial sign-up, so we do not believe that existing subscribers are affected at this time. If you have experienced an issue while attempting to subscribe, we highly recommend you contact us at [email protected].
- investigating May 22, 2017, 09:06 PM UTC
We have identified an intermittent issue related to the communication between our servers and the PayPal API during the subscription sign-up process, and are currently working with PayPal to identify the cause.
- monitoring May 23, 2017, 12:46 AM UTC
We are no longer detecting any new incidents related to this issue, however we will continue to monitor subscriptions to ensure that the issue is not reoccurring.
- resolved May 23, 2017, 11:41 PM UTC
We have not detected any new incidents related to this issue, so we believe that the underlying cause has been fixed by PayPal.
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