Resolved after 21 hours 43 minutes, on January 8, 2018.
The issue has been identified and resolved, and the subscription sign-up system is back online. We will continue to monitor the subscription service, so please email [email protected] if you are still experiencing any issues.
Update timeline
- investigating Jan 08, 2018, 12:52 AM UTC
We are currently investigating a PayPal API issue that is preventing us from correctly processing new subscriptions. We sincerely apologize and are working with PayPal to resolve this as quickly as possible.
- monitoring Jan 08, 2018, 03:42 AM UTC
The issue has been identified and resolved, and the subscription sign-up system is back online. We will continue to monitor the subscription service, so please email [email protected] if you are still experiencing any issues.
- resolved Jan 08, 2018, 10:35 PM UTC
We have detected no further cases related to this incident.
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