Resolved after 1 hour 59 minutes, affecting OctaneLive API, on July 23, 2018.
We have completed our work to mitigate the issue that was affecting license activation and LiveDB access, and have resumed normal operations. We will be performing further maintenance later today to resolve the underlying issue, however this should have minimal impact on service availability. This incident will be closed once this action has taken place.
Affected components
Update timeline
- investigating Jul 23, 2018, 04:32 AM UTC
We're experiencing an elevated level of API errors and are currently looking into the issue.
- identified Jul 23, 2018, 05:02 AM UTC
We have identified the potential cause of the API errors, and are in the process of restoring normal service.
- identified Jul 23, 2018, 05:11 AM UTC
The incidents of API errors are no longer occurring, however we are still working to restore normal service.
- monitoring Jul 23, 2018, 05:27 AM UTC
We have completed our work to mitigate the issue that was affecting license activation and LiveDB access, and have resumed normal operations. We will be performing further maintenance later today to resolve the underlying issue, however this should have minimal impact on service availability. This incident will be closed once this action has taken place.
- resolved Jul 23, 2018, 06:31 AM UTC
This incident has been resolved.
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