OSFA incident

Online services for agents - degradation

Notice Resolved View vendor source →

OSFA experienced a notice incident on July 20, 2025 affecting Login service and Search communication history and 1 more component, lasting 2h 17m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2025, 08:07 AM UTC
Resolved
Jul 20, 2025, 10:25 AM UTC
Duration
2h 17m
Detected by Pingoru
Jul 20, 2025, 08:07 AM UTC

Affected components

Login serviceSearch communication historyView communication historyAccess practice and client reportsAccess STP reportsView client accountsCreate or view mail messagesFile transferAccess super clearing houseAdd or remove clients

Update timeline

  1. investigating Jul 20, 2025, 08:07 AM UTC

    We are aware of intermittent problems with a number of online services, and we are investigating the cause as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.

  2. investigating Jul 20, 2025, 09:27 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 20, 2025, 09:29 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 20, 2025, 10:25 AM UTC

    This incident has been resolved.