OSFA experienced a notice incident on September 16, 2025 affecting Login service and Search communication history and 1 more component, lasting 4h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Login serviceSearch communication historyView communication historyAccess practice and client reportsAccess STP reportsView client accountsCreate or view mail messagesFile transferAccess super clearing houseAdd or remove clients
Update timeline
- investigating Sep 16, 2025, 11:40 PM UTC
We are aware of degraded performance impacting our online services. You may be unable to retrieve or upload communications and documents to and from our online platforms. We are investigating the cause as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.
- monitoring Sep 17, 2025, 02:38 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 17, 2025, 04:11 AM UTC
This incident has been resolved.