Orlo experienced a major incident on July 19, 2022 affecting Live Chat, lasting 2h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 19, 2022, 02:49 PM UTC
We are currently aware of an issue affecting live chat. Our incident team are working on a fix.
- investigating Jul 19, 2022, 03:50 PM UTC
This issue users are experiencing with Live chat is being caused by an outage with Google Cloud. We have escalated this to Google and have been advised that they are currently working on implementing a fix.
- identified Jul 19, 2022, 04:53 PM UTC
Google have acknowledged the outage is due to a server error within their cloud infrastructure, they are providing updates here: https://status.cloud.google.com/incidents/fmEL9i2fArADKawkZAa2#guoaCiLrsny92g8eoeyR . We will continue to provide updates as we get them.
- resolved Jul 19, 2022, 05:29 PM UTC
Google have now resolved the issue within their cloud infrastructure and Live Chat is now once again operational. We apologise for the inconvenience and very much appreciate your patience.