Orlo incident

Live Chat slow to load

Minor Resolved View vendor source →

Orlo experienced a minor incident on September 24, 2022 affecting Live Chat, lasting 19h 38m. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2022, 03:38 PM UTC
Resolved
Sep 25, 2022, 11:16 AM UTC
Duration
19h 38m
Detected by Pingoru
Sep 24, 2022, 03:38 PM UTC

Affected components

Live Chat

Update timeline

  1. investigating Sep 24, 2022, 03:38 PM UTC

    We’re currently aware of an issue affecting Live Chat where screens are slow to load. It appears the issue is caused by problems with the Google Cloud Platform (GCP). We have logged this with GCP and we’ll continue to monitor the situation and update you when this issue has been resolved.

  2. monitoring Sep 25, 2022, 10:53 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 25, 2022, 11:16 AM UTC

    This incident has been resolved.