Orlo incident

Issue with conversations

Minor Resolved View vendor source →

Orlo experienced a minor incident on April 1, 2023 affecting Orlo Application, lasting 14h 59m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2023, 08:52 PM UTC
Resolved
Apr 02, 2023, 11:52 AM UTC
Duration
14h 59m
Detected by Pingoru
Apr 01, 2023, 08:52 PM UTC

Affected components

Orlo Application

Update timeline

  1. investigating Apr 01, 2023, 08:52 PM UTC

    We are currently investigating an issue with conversations mode. A temporary workaround whilst we look into this is to use the inbox rather than conversations. We apologise for the inconvenience this is causing.

  2. investigating Apr 01, 2023, 10:01 PM UTC

    We continue to investigate this issue.

  3. monitoring Apr 01, 2023, 10:42 PM UTC

    A fix has been implemented and we will continue to monitor the results.

  4. resolved Apr 02, 2023, 11:52 AM UTC

    This incident has now been resolved and conversation mode is now fully functioning.