Orlo experienced a major incident on October 30, 2023 affecting Live Chat, lasting 14h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Live Chat
Update timeline
- investigating Oct 30, 2023, 05:58 PM UTC
We are currently investigating an issue with our Live Chat widget that is preventing users from assigning or resolving new live chats.
- identified Oct 30, 2023, 07:31 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 30, 2023, 07:31 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 31, 2023, 08:55 AM UTC
This incident has been resolved.