Orlo incident

Live Chat Issues

Major Resolved View vendor source →

Orlo experienced a major incident on October 30, 2023 affecting Live Chat, lasting 14h 56m. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2023, 05:58 PM UTC
Resolved
Oct 31, 2023, 08:55 AM UTC
Duration
14h 56m
Detected by Pingoru
Oct 30, 2023, 05:58 PM UTC

Affected components

Live Chat

Update timeline

  1. investigating Oct 30, 2023, 05:58 PM UTC

    We are currently investigating an issue with our Live Chat widget that is preventing users from assigning or resolving new live chats.

  2. identified Oct 30, 2023, 07:31 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 30, 2023, 07:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 31, 2023, 08:55 AM UTC

    This incident has been resolved.