Orlo experienced a notice incident on May 7, 2024 affecting Social Networks, lasting 28d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 07, 2024, 11:04 AM UTC
We're aware of the issue affecting the marketing report, where negative fan count differences are being displayed. This is currently a data issue from Facebook and we're waiting on Facebook to resolve this and get your reports back to normal ASAP. We'll provide updates as soon as we have more information. Thanks for your patience and understanding! More information can be found https://developers.facebook.com/support/bugs/420706677375631/
- resolved Jun 04, 2024, 04:09 PM UTC
We were aware of a data issue on Facebook's side affecting the marketing report, where negative fan count differences were being displayed incorrectly. Facebook has stated this issue is now resolved, and so your reports should be displayed as expected going forward. Thanks for your patience and understanding.