OrderMyGear incident

Product Availability Issues on Storefronts

Major Resolved View vendor source →

OrderMyGear experienced a major incident on October 1, 2024 affecting Popup Stores Products, lasting 3h 32m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2024, 03:16 PM UTC
Resolved
Oct 01, 2024, 06:49 PM UTC
Duration
3h 32m
Detected by Pingoru
Oct 01, 2024, 03:16 PM UTC

Affected components

Popup Stores Products

Update timeline

  1. investigating Oct 01, 2024, 03:16 PM UTC

    Issues with product inventory and availability have been reported, and are being investigated.

  2. investigating Oct 01, 2024, 05:02 PM UTC

    The team is continuing to investigate the core components involved with the affected products.

  3. identified Oct 01, 2024, 05:15 PM UTC

    The issue has been identified and a potential fix is being prepared.

  4. monitoring Oct 01, 2024, 05:54 PM UTC

    A fix has been implemented and the teams are assessing functionality

  5. resolved Oct 01, 2024, 06:49 PM UTC

    The incident has been resolved.