OrderMyGear incident

New account creation failing

Minor Resolved View vendor source →

OrderMyGear experienced a minor incident on January 8, 2025 affecting OrderMyGear Login, lasting 17h 41m. The incident has been resolved; the full update timeline is below.

Started
Jan 08, 2025, 10:12 PM UTC
Resolved
Jan 09, 2025, 03:53 PM UTC
Duration
17h 41m
Detected by Pingoru
Jan 08, 2025, 10:12 PM UTC

Affected components

OrderMyGear Login

Update timeline

  1. investigating Jan 08, 2025, 10:12 PM UTC

    New accounts creations are failing with an "already exists" error.

  2. investigating Jan 08, 2025, 10:14 PM UTC

    We are continuing to investigate this issue.

  3. identified Jan 08, 2025, 11:59 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jan 09, 2025, 12:28 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jan 09, 2025, 03:53 PM UTC

    This incident has been resolved.