OrderMyGear incident

DC Websites server connection issues

Minor Resolved View vendor source →

OrderMyGear experienced a minor incident on February 6, 2025 affecting Websites, lasting 4h 10m. The incident has been resolved; the full update timeline is below.

Started
Feb 06, 2025, 08:14 PM UTC
Resolved
Feb 07, 2025, 12:25 AM UTC
Duration
4h 10m
Detected by Pingoru
Feb 06, 2025, 08:14 PM UTC

Affected components

Websites

Update timeline

  1. investigating Feb 06, 2025, 08:14 PM UTC

    Beginning right about noon (2/6/25), we began getting server connection issues leading to degraded performance

  2. investigating Feb 06, 2025, 08:47 PM UTC

    We are currently experiencing potential service degradation in DC websites and are investigating the issue.

  3. monitoring Feb 06, 2025, 08:58 PM UTC

    We observed that the conditions have returned to normal. We are continuing to monitor, to ensure platform stability on DC Websites.

  4. resolved Feb 07, 2025, 12:25 AM UTC

    This incident has been resolved.