Ordergroove incident

Google Cloud Outage

Critical Resolved View vendor source →

Ordergroove experienced a critical incident on November 16, 2021 affecting Subscription Offers and Subscription Creation and 1 more component, lasting 2h 34m. The incident has been resolved; the full update timeline is below.

Started
Nov 16, 2021, 05:45 PM UTC
Resolved
Nov 16, 2021, 08:19 PM UTC
Duration
2h 34m
Detected by Pingoru
Nov 16, 2021, 05:45 PM UTC

Affected components

Subscription OffersSubscription CreationOrdergroove IntegrationOrder PlacementAPIsOrdergroove App - Subscription Manager (previously SMI)

Update timeline

  1. investigating Nov 16, 2021, 06:05 PM UTC

    All Google Cloud Load Balancers are returning 404 across all data centers. Seems to be a global issue with Google Cloud and impacts other websites like etsy.com or spotify.com. We are talking to Google Cloud about this incident.

  2. investigating Nov 16, 2021, 06:06 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 16, 2021, 06:12 PM UTC

    Google has implemented a fix for this. All services are back to normal but we are still monitoring the results.

  4. resolved Nov 16, 2021, 08:19 PM UTC

    Google Cloud marked the issue with Cloud Networking as resolved as of Tuesday, 2021-11-16 11:28 US/Pacific. https://status.cloud.google.com/incidents/6PM5mNd43NbMqjCZ5REh