Ordergroove incident

BigCommerce recurring order placement

Major Resolved View vendor source →

Ordergroove experienced a major incident on February 3, 2023 affecting Ordergroove Integration, lasting 55m. The incident has been resolved; the full update timeline is below.

Started
Feb 03, 2023, 03:25 PM UTC
Resolved
Feb 03, 2023, 04:20 PM UTC
Duration
55m
Detected by Pingoru
Feb 03, 2023, 03:25 PM UTC

Affected components

Ordergroove Integration

Update timeline

  1. investigating Feb 03, 2023, 03:25 PM UTC

    We are investigating an issue related to our recurring order placement process on BigCommerce

  2. investigating Feb 03, 2023, 03:25 PM UTC

    This incident was marked as a partial outage for BigCommerce

  3. identified Feb 03, 2023, 03:33 PM UTC

    We have found the issue and are deploying a fix to all affected systems.

  4. resolved Feb 03, 2023, 04:20 PM UTC

    The issue has been resolved. We are now conducting an audit of previously affected orders and will be sending them through to be processed by the system.