Ordergroove incident

Degraded API performance because of internal DNS issues

Minor Resolved View vendor source →

Ordergroove experienced a minor incident on February 19, 2023 affecting APIs and Admin Dashboard (previously RC3), lasting 1h 31m. The incident has been resolved; the full update timeline is below.

Started
Feb 19, 2023, 04:38 PM UTC
Resolved
Feb 19, 2023, 06:09 PM UTC
Duration
1h 31m
Detected by Pingoru
Feb 19, 2023, 04:38 PM UTC

Affected components

APIsAdmin Dashboard (previously RC3)

Update timeline

  1. monitoring Feb 19, 2023, 05:13 PM UTC

    As a result of an automated Google DNS upgrade, some of our internal DNS records aren't able to resolve, which caused degraded performance on some of our APIs. We have identified the issue, we updated the DNS and we are now monitoring the fix.

  2. resolved Feb 19, 2023, 06:09 PM UTC

    This incident has been resolved.