Ordergroove incident

Shopify login on behalf of

Minor Resolved View vendor source →

Ordergroove experienced a minor incident on April 21, 2023 affecting Ordergroove App - Subscription Manager (previously SMI), lasting 1h 48m. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2023, 04:34 PM UTC
Resolved
Apr 21, 2023, 06:23 PM UTC
Duration
1h 48m
Detected by Pingoru
Apr 21, 2023, 04:34 PM UTC

Affected components

Ordergroove App - Subscription Manager (previously SMI)

Update timeline

  1. investigating Apr 21, 2023, 04:34 PM UTC

    We are currently investigating an issue related to the Ordergroove login on behalf of functionality.

  2. resolved Apr 21, 2023, 06:23 PM UTC

    Our engineers have identified the root cause of the issue and patched out a fix