Ordergroove incident

Issues with syncing payment updates from Shopify

Minor Resolved View vendor source →

Ordergroove experienced a minor incident on January 19, 2024 affecting Ordergroove App - Subscription Creation & Webhooks, lasting 6d 7h. The incident has been resolved; the full update timeline is below.

Started
Jan 19, 2024, 04:07 PM UTC
Resolved
Jan 25, 2024, 11:14 PM UTC
Duration
6d 7h
Detected by Pingoru
Jan 19, 2024, 04:07 PM UTC

Affected components

Ordergroove App - Subscription Creation & Webhooks

Update timeline

  1. investigating Jan 19, 2024, 04:07 PM UTC

    We are experiencing issues with syncing payment updates from Shopify to Ordergroove. Unfortunately, we have not been receiving payment method/update webhooks accurately from Shopify. Our team is actively collaborating with Shopify to address and resolve this issue promptly.

  2. investigating Jan 24, 2024, 08:26 PM UTC

    Shopify is actively working to address this issue. We are continuing to gather more details around this issue but unfortunately at this point in time we do not have an ETA for a fix. We will continue to share updates via this page as they become available.

  3. resolved Jan 25, 2024, 11:14 PM UTC

    Shopify has released a fix which has addressed this issue. We are going to be running a script tomorrow to try and recover data for customers who may have been impacted during this outage.