Ordergroove incident

The Analytics page is showing incorrect data

Minor Resolved View vendor source →

Ordergroove experienced a minor incident on April 19, 2023 affecting Analytics & Reporting, lasting 8h 12m. The incident has been resolved; the full update timeline is below.

Started
Apr 19, 2023, 05:25 PM UTC
Resolved
Apr 20, 2023, 01:37 AM UTC
Duration
8h 12m
Detected by Pingoru
Apr 19, 2023, 05:25 PM UTC

Affected components

Analytics & Reporting

Update timeline

  1. investigating Apr 19, 2023, 11:05 PM UTC

    We are having an issue with our Business Intelligence tool that is rendering incorrect data (mainly in the Revenue tab). Data Exports are not impacted by this issue.

  2. monitoring Apr 19, 2023, 11:06 PM UTC

    The data is now correct again, although we are still monitoring this very closely

  3. resolved Apr 20, 2023, 01:37 AM UTC

    This incident has been resolved and all the historical data is now correct. We will work with our business intelligence software to prevent this from happening again. Thank you for your patience and sorry for the inconvenience