Ordergroove incident

The link to access the Subscription Manager redirects to the login page

Minor Resolved View vendor source →

Ordergroove experienced a minor incident on January 19, 2024 affecting Ordergroove App - Subscription Manager (previously SMI), lasting 3h 58m. The incident has been resolved; the full update timeline is below.

Started
Jan 19, 2024, 03:52 PM UTC
Resolved
Jan 19, 2024, 07:51 PM UTC
Duration
3h 58m
Detected by Pingoru
Jan 19, 2024, 03:52 PM UTC

Affected components

Ordergroove App - Subscription Manager (previously SMI)

Update timeline

  1. investigating Jan 19, 2024, 03:52 PM UTC

    For Shopify merchants, the link redirects to the login page instead of the Subscription Manager. We are currently investigating and reaching out to Shopify support for more information.

  2. identified Jan 19, 2024, 04:35 PM UTC

    It seems that this issue has been introduced yesterday by a change on the Shopify side on the Proxy URL page. Shopify's support is aware of this issue and Shopify's team is working on it.

  3. resolved Jan 19, 2024, 07:51 PM UTC

    Shopify has implemented a fix for this. We are going to close this incident since we confirmed that the subscription manager is back to normal for everyone now. Feel free to check Shopify's status page or reach out to Shopify for more details on this issue. https://www.shopifystatus.com/ Thank you for your patience!