Ordergroove incident

Ordergroove Analytics Dashboard not showing data

Ordergroove experienced a minor incident on April 12, 2024 affecting Analytics & Reporting, lasting 1h 17m. The incident has been resolved; the full update timeline is below.

Started: Apr 12, 2024, 04:26 PM UTC
Resolved: Apr 12, 2024, 05:43 PM UTC
Duration: 1h 17m
Detected by Pingoru: Apr 12, 2024, 04:26 PM UTC

Affected components

Analytics & Reporting

Update timeline

investigating Apr 12, 2024, 04:26 PM UTC

We are currently experiencing an issue impacting the loading of analytics data for some users on our Dashboard. Our team is taking immediate steps to restore normal functionality. We will provide further updates as soon as the issue is fully addressed.
resolved Apr 12, 2024, 05:43 PM UTC

We are pleased to inform you that the incident affecting the loading of analytics data has been successfully resolved. Analytics services are now operating as expected for all merchants. Users who are currently logged in to the Ordergroove Dashboard may need to log out and then log back in to ensure visibility of the analytics data. Should you encounter any further issues or have any questions, please do not hesitate to reach out to our support team ([email protected])