Ordergroove incident

Slight delay in Subscription Creation processing

Minor Resolved View vendor source →

Ordergroove experienced a minor incident on May 14, 2024 affecting Subscription Creation, lasting 2h 26m. The incident has been resolved; the full update timeline is below.

Started
May 14, 2024, 05:00 PM UTC
Resolved
May 14, 2024, 07:27 PM UTC
Duration
2h 26m
Detected by Pingoru
May 14, 2024, 05:00 PM UTC

Affected components

Subscription Creation

Update timeline

  1. investigating May 14, 2024, 06:00 PM UTC

    We noticed a delay of up to 1 hour for tasks that were submitted between 12.30 PM and 1.30 PM ET. We are actively working on scaling up asynchronous worker to process the backlog of subscription creation requests.

  2. monitoring May 14, 2024, 06:02 PM UTC

    The delay is now down to under 30 minutes and the system is churning through the backlog of requests. We are still actively monitoring this delay.

  3. resolved May 14, 2024, 07:27 PM UTC

    This incident has been resolved.