Ordergroove experienced a minor incident on July 12, 2024 affecting Subscription Creation, lasting 10h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Subscription Creation
Update timeline
- investigating Jul 12, 2024, 01:20 PM UTC
We have identified a delay in our subscription creation processing due to higher volume than usual. We are looking into this and scaling up our infrastructure in order to process subscriptions in the queue faster.
- identified Jul 12, 2024, 03:17 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 12, 2024, 10:41 PM UTC
The incident has been resolved and the backlog has been entirely processed. We apologize for the delay in processing subscription creations, we have identified multiple steps to prevent this incident from happening again and we will prioritize those items to prevent any reoccurrence.