Orderful experienced a minor incident on July 31, 2025 affecting API, lasting 1h 3m. The incident has been resolved; the full update timeline is below.
Affected components
API
Update timeline
- identified Jul 31, 2025, 03:12 PM UTC
We're currently aware of an issue causing transaction processing to be consumed at slower rate than incoming traffic. We're investigating the root cause and at the same time expanding resources to brute force.
- monitoring Jul 31, 2025, 03:41 PM UTC
A fix is in place and transaction processing is much healthier with the vast majority of traffic unaffected. Some endpoints are responding slowly but gradually improving and we are continuing to monitor.
- resolved Jul 31, 2025, 04:15 PM UTC
All unprocessed transactions have been reprocessed. Incoming processing is happening in real-time. The issue is resolved and a long-term mitigation fix is beginning.