Orderful incident

Orderful Ui / API Access Issues

Major Resolved View vendor source →

Orderful experienced a major incident on June 23, 2026 affecting Trading Partner Delivery Services and UI and 1 more component, lasting 2h 53m. The incident has been resolved; the full update timeline is below.

Started
Jun 23, 2026, 01:53 PM UTC
Resolved
Jun 23, 2026, 04:46 PM UTC
Duration
2h 53m
Detected by Pingoru
Jun 23, 2026, 01:53 PM UTC

Affected components

Trading Partner Delivery ServicesUITransaction ValidationTransactions ProcessingAPIRules Engine

Update timeline

  1. investigating Jun 23, 2026, 01:53 PM UTC

    Issue with Authenticating Either via the UI or API

  2. investigating Jun 23, 2026, 02:06 PM UTC

    API Posting and Pulling from the API is working with no issues UI Access is still an issue

  3. identified Jun 23, 2026, 02:18 PM UTC

    We believe we are experiencing an issue with a 3rd-party authentication app. Then UI seems to be up currently UI, however, we still investigating

  4. monitoring Jun 23, 2026, 02:27 PM UTC

    We are currently monitoring the issue

  5. resolved Jun 23, 2026, 04:46 PM UTC

    This incident has been resolved.