Orderful experienced a minor incident on March 13, 2026 affecting Transactions Processing, lasting 59m. The incident has been resolved; the full update timeline is below.
Affected components
Transactions Processing
Update timeline
- investigating Mar 13, 2026, 07:29 PM UTC
We're currently aware of an issue causing a small percentage of transactions to not be processed successfully. We're investigating the root cause and working to resolve affected transactions.
- monitoring Mar 13, 2026, 07:44 PM UTC
A fix is in place and the transaction processing issue appears to be resolved. We're continuing to monitor.
- resolved Mar 13, 2026, 08:29 PM UTC
All unprocessed transactions have been reprocessed. The issue is resolved and a long-term mitigation is underway.