Orderful incident

Transaction Processing, UI Access, and API Instability

Major Resolved View vendor source →

Orderful experienced a major incident on November 25, 2025 affecting UI and AS2 and 1 more component, lasting 1h 54m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2025, 05:23 PM UTC
Resolved
Nov 25, 2025, 07:17 PM UTC
Duration
1h 54m
Detected by Pingoru
Nov 25, 2025, 05:23 PM UTC

Affected components

UIAS2Transactions ProcessingSFTP/FTPAPI

Update timeline

  1. investigating Nov 25, 2025, 05:23 PM UTC

    We’re Investigating Issues Affecting UI, API, and Transaction Processing

  2. investigating Nov 25, 2025, 05:40 PM UTC

    Update – Still Investigating

  3. identified Nov 25, 2025, 05:53 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Nov 25, 2025, 06:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 25, 2025, 07:17 PM UTC

    The issue has been resolved. We are still in the process of recovery, which should be completed within the hour.