Orderful Outage History
Orderful is up right nowPingoru has recorded 49 incidents for Orderful: 4 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 3 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 513 (0%) |
Incidents, newest first
Major June 23, 2026 Orderful Ui / API Access Issues 2h 53m Trading Partner Delivery Services, UI, Transaction Validation, Transactions Processing and 2 more
Started Jun 23, 2026, 01:53 PM UTC· resolved Jun 23, 2026, 04:46 PM UTC
- investigating Jun 23, 2026, 01:53 PM UTC
Issue with Authenticating Either via the UI or API
- investigating Jun 23, 2026, 02:06 PM UTC
API Posting and Pulling from the API is working with no issues UI Access is still an issue
- identified Jun 23, 2026, 02:18 PM UTC
We believe we are experiencing an issue with a 3rd-party authentication app. Then UI seems to be up currently UI, however, we still investigating
- monitoring Jun 23, 2026, 02:27 PM UTC
We are currently monitoring the issue
- resolved Jun 23, 2026, 04:46 PM UTC
This incident has been resolved.
Minor March 13, 2026 Transaction Processing Degradation 59m Transactions Processing
Started Mar 13, 2026, 07:29 PM UTC· resolved Mar 13, 2026, 08:29 PM UTC
- investigating Mar 13, 2026, 07:29 PM UTC
We're currently aware of an issue causing a small percentage of transactions to not be processed successfully. We're investigating the root cause and working to resolve affected transactions.
- monitoring Mar 13, 2026, 07:44 PM UTC
A fix is in place and the transaction processing issue appears to be resolved. We're continuing to monitor.
- resolved Mar 13, 2026, 08:29 PM UTC
All unprocessed transactions have been reprocessed. The issue is resolved and a long-term mitigation is underway.
Minor February 6, 2026 Transaction Delivery Degredation 1h 24m Trading Partner Delivery Services
Started Feb 06, 2026, 07:40 PM UTC· resolved Feb 06, 2026, 09:04 PM UTC
- identified Feb 06, 2026, 07:40 PM UTC
There is a degradation on one shard of delivery queues. Cause is slow servers, implementing fix to isolate them.
- resolved Feb 06, 2026, 09:04 PM UTC
This incident has been resolved.
Major November 25, 2025 Transaction Processing, UI Access, and API Instability 1h 54m UI, AS2, Transactions Processing, SFTP/FTP and 1 more
Started Nov 25, 2025, 05:23 PM UTC· resolved Nov 25, 2025, 07:17 PM UTC
- investigating Nov 25, 2025, 05:23 PM UTC
We’re Investigating Issues Affecting UI, API, and Transaction Processing
- investigating Nov 25, 2025, 05:40 PM UTC
Update – Still Investigating
- identified Nov 25, 2025, 05:53 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 25, 2025, 06:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 25, 2025, 07:17 PM UTC
The issue has been resolved. We are still in the process of recovery, which should be completed within the hour.
Critical April 12, 2025 Transaction Processing Unavailable 1h 17m API
Started Apr 12, 2025, 09:00 AM UTC· resolved Apr 12, 2025, 10:17 AM UTC
- identified Apr 12, 2025, 09:00 AM UTC
We have been alerted to a current processing issue. The cause is related, we're investigating solutions. ETA to follow
- monitoring Apr 12, 2025, 09:15 AM UTC
A fix has been implemented and appears to have resumed all processing. We are investigating and will confirm full operation. Meanwhile any unprocessed transactions are being re-processed
- resolved Apr 12, 2025, 10:17 AM UTC
All unprocessed transactions completed. An hour of monitoring showed normal operating metrics. Numerous spot checks and tests show healthy processing. This incident is being closed as resolved. Full RCA to be available on-demand within a couple day.
Notice March 14, 2025 FTP Ingestion Delays 3h 11m API
Started Mar 14, 2025, 03:56 PM UTC· resolved Mar 14, 2025, 07:08 PM UTC
- monitoring Mar 14, 2025, 03:56 PM UTC
We detected a degradation in ingesting files inbound to the Orderful platform via FTP. The issue was resolved immediately and backlogged files are currently processing. It appears the monitors never triggered an incident alert, we are investigating why this is and reconstructing a timeline. More details to come.
- monitoring Mar 14, 2025, 07:06 PM UTC
Backlogged transactions are limited by the throughput of three external FTP servers. We are continuing to communication channels are operating at normal latency. We are continuing to monitor
- resolved Mar 14, 2025, 07:08 PM UTC
All transactions on all FTP servers have been processed
Notice March 14, 2025 Incoming FTP ingestion delays –
Started Mar 14, 2025, 02:00 AM UTC· resolved Mar 14, 2025, 02:00 AM UTC
- resolved Mar 14, 2025, 03:24 PM UTC
We detected a degradation in ingesting files inbound to the Orderful platform via FTP. The issue was resolved immediately and all files caught up within 15 minutes. It appears the monitors never triggered an incident alert, we are investigating why this is and reconstructing a timeline